refund policy

eligible unused items may be returned within the stated return window when they are in original condition, with packaging and parts included.

custom-cut, installed, altered, damaged, clearance, or special-order ventilation hardware may not be returnable unless the issue is due to our fulfillment error.

customers should request return approval before sending items back. approved refunds are issued to the original payment method after inspection.

shipping charges, freight fees, and return costs may be nonrefundable unless required by the specific order issue.